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Bot won't connect to server but can connect as ServerQuery

Posted: Wed May 24, 2017 7:34 pm
by mghynek
Hello,

Description of the problem: The bot won't connect to the server as a Client but it is able to connect as a Server Query.
What isn't working? Bot Connecting as a Client to the server
Since when isn't it working? I just purchased the bot and this is my first time setup
Does the problem occur permanent, frequently, occasionally or when you do an specific action?N/A
Error message (if available) no error message is shown

Operating system: Windows 10 Pro x64
Hardware
Short list of the Hardware the TS3MusicBot is running on
System load (Used RAM, CPU load) .2% cpu 12 mb ram

Failed solution approaches: I've tried adding the identity of an account but i'm just not sure what im doing wrong at all.
We need to know if you've already tried something to fix the problem.

Re: Bot won't connect to server but can connect as ServerQuery

Posted: Wed May 24, 2017 7:43 pm
by Crypto90
Try install both, have you already installed the 2013 version?

2015 version:
https://www.microsoft.com/de-de/downloa ... x?id=48145 <--- x86 package

and

2013 version:
https://www.microsoft.com/en-us/downloa ... x?id=40784 <--- x86 package

Also make sure to have installed:
.net framework 4.6 or higher

Re: Bot won't connect to server but can connect as ServerQuery

Posted: Wed May 24, 2017 10:30 pm
by mghynek
yeah i have both 2015 and 2013 already installed.

Re: Bot won't connect to server but can connect as ServerQuery

Posted: Wed May 24, 2017 10:36 pm
by Crypto90
Do you get a client log listed on your webinterface -> logs -> client log (there can exist more than 1 client log).

Re: Bot won't connect to server but can connect as ServerQuery

Posted: Thu May 25, 2017 3:34 am
by mghynek
I don't see a client log in there at all

Re: Bot won't connect to server but can connect as ServerQuery

Posted: Thu May 25, 2017 8:13 am
by Crypto90
I will connect to you via teamviewer today and look over your issue.
Can you tell me a time where you have some free time?

Re: Bot won't connect to server but can connect as ServerQuery

Posted: Tue Jun 13, 2017 10:40 am
by potplanty
Hi there. I am in the exact same situation. I can't try the two links you posted though as they're both 404ed. Can you help me out or do I need to start a new topic?

Re: Bot won't connect to server but can connect as ServerQuery

Posted: Tue Jun 13, 2017 10:51 am
by Crypto90
potplanty wrote:Hi there. I am in the exact same situation. I can't try the two links you posted though as they're both 404ed. Can you help me out or do I need to start a new topic?

v2013:
http://download1.ts3musicbot.net/vc_redist_2013.x86.exe

v2015:
http://download1.ts3musicbot.net/vc_redist_2015.x86.exe

Re: Bot won't connect to server but can connect as ServerQuery

Posted: Thu Jun 15, 2017 2:56 pm
by potplanty
I tried both of those with no luck unfortunately. I still can't get mine to connect but servery query works fine.

Re: Bot won't connect to server but can connect as ServerQuery

Posted: Thu Jun 15, 2017 7:27 pm
by Crypto90
Does the "starting client" message appear on the startup?
If yes, there should be a client log in your webinterface -> logs.