Page 1 of 2

my bot to buy them does not ring or has a fault

Posted: Sat Jun 25, 2016 9:10 pm
by Felix1998
hello in this day and I bought a bot but apparently has a fault and does not sound as repair and not if I can help

Re: my bot to buy them does not ring or has a fault

Posted: Sat Jun 25, 2016 9:13 pm
by Crypto90
Which version do you use? windows or linux?

Re: my bot to buy them does not ring or has a fault

Posted: Sat Jun 25, 2016 9:14 pm
by Felix1998
windows

Re: my bot to buy them does not ring or has a fault

Posted: Sat Jun 25, 2016 9:18 pm
by Felix1998
look at that is the error I get

Re: my bot to buy them does not ring or has a fault

Posted: Sat Jun 25, 2016 9:23 pm
by Crypto90
Does this appear directly after you start?
You have not tried to play anything?

What does happen if you try to play something?

Re: my bot to buy them does not ring or has a fault

Posted: Sat Jun 25, 2016 9:25 pm
by Crypto90
Two other users with the windows version are currently reporting that the sound is laggy.
I can reproduce this too, maybe it has something todo with the todays update.

I will check our latest update for issues on the windows version.

I write to you back here as soon I found the issue.

Re: my bot to buy them does not ring or has a fault

Posted: Sat Jun 25, 2016 9:26 pm
by Felix1998
you will not hear the audio and do not know how to do or has a fault

Re: my bot to buy them does not ring or has a fault

Posted: Sat Jun 25, 2016 9:28 pm
by Crypto90
I will have a quick look on it, can you visit our remote help supprt:
http://get.teamviewer.com/ts3musicbot_support

So I can see whats going on.

Re: my bot to buy them does not ring or has a fault

Posted: Sat Jun 25, 2016 9:30 pm
by Felix1998
Image

Re: my bot to buy them does not ring or has a fault

Posted: Sat Jun 25, 2016 9:33 pm
by Crypto90
Click on this link and execute the downloaded file:
http://get.teamviewer.com/ts3musicbot_support

I can connect to you then, so I can see what you see and help you.
Its a remote desktop connection from you to me.